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Chapter 3 - Sign In/Sign Out |
INTRODUCTION:
In order to assist a customer in the travel industry, you should have the knowledge to operate the Computer Reservation System (GDS), in your office. Using City Pair Availability (CPA), you are able to assist your client with greater speed and thus provide a higher level of customer service.
Before using the Sabre System
(GDS) an agent must
first “sign-in” to the system. The
sign-in procedure identifies the agent who will be using the computer and the
work area(s) in which they will be working.
OBJECTIVES:
The student will be
able to:
ü
Make the entry to sign-in and
out of the computer in one area
ü
Make the entry to sign-in and
out of the computer in all six areas
ü
Make the entry to redisplay
sign-in message
ü
Make the entry to display the
current sign-in work area
ü
Make the entry to change to
different work areas
Every
individual authorized to use Sabre will be assigned an ID or employee number.
The term “sign-in” is also referred to as “sine-in”. It may be spelled either way and be correct.
Format:
SI<agent
ID number>
Response
3-1:
AGENT
SIGN
CURRENT
PASSCODE ID <000100> SUF
<L5MA >
DUTY
CODE
<.> AREA A>
NEW
PASSCODE
After
the words “Current Passcode”, the computer will expect your personal and
private password. Only the
individual signing in knows the Passcode. It
verifies that only authorized persons are signing on to the system.
The
next step is to enter the Passcode. The
Passcode consists of a combination of letters and numbers 6-8 characters in
length. When one is assigned, the system administrator will go through, in
detail, all types of possible combinations, as well as, combinations that are
unacceptable. When the Passcode is
typed on the keyboard, nothing will show on the screen for security purposes.
It is important that the Passcode is entered properly.
The ID area reflects the agent ID
or employee number. The “SUF”
reflects the city in which your computer resides or in the case of a travel
agent, the “Pseudo City Code”, (PCC). These
two areas of the Sabre response must contain information or the sign-in will not
be accepted.
The “Duty Code” is shown as a
“.” and will be changed to a “*” after entering the Passcode.
The duty code represents the individual’s level of authority to access
information in the computer.
The “Area” represents, by
letter, in which of the six areas of Sabre the agent is currently working.
The areas are designated by alpha characters
A, B, C, D, E, and F.
Q:
What area are you
currently working in?
A:
The area will vary by student
Response
3-2:
L5MA.L5MA6ASI.A.
04DEC
**BOOK NW WORLDVACATIONS DOMESTIC LAND VIA SABRE TOURS. **
EARN HIGHER COMMISSION THAN BKGS MADE VIA THE PHONE, xxTOR/NWV
When
the private Passcode is entered, Sabre responds with your location (L5MA), duty
code (6), agent sign (ASI), and Sabre area currently working in, followed by a
sign-in message. If the agent
signing in to Sabre is an airline employee, the location would be either a city
or airport code, (MCO), and the rest would be the same.
The sign-in message is a couple of lines highlighting important
information or newsworthy items that are travel related.
You may encounter a client
whose travel involves something to do with what was contained in the sign-in
message. Simply return to the
sign-in message to reread the information.
Format:
S/*
Entry
3-3:
S/*
Response
3-3:
L5MA.L5MA6TVL.A.
04DEC
**BOOK
NW WORLDVACATIONS DOMESTIC LAND VIA SABRE TOURS. **
EARN
HIGHER COMMISSION THAN BKGS MADE VIA THE PHONE, xxTOR/NWV
Note
that the response is exactly what was
displayed the first time.
It
is recommended for security reasons that the user signs out when leaving the
computer. Sabre will automatically
sign-out any user that has been inactive for a designated number of minutes,
which will be specified by a manager or supervisor.
An agent should sign-out every time the computer would be left unattended
to avoid any misuse.
To
sign-out of one area (the area in which you are working):
Format:
SO (Sign – Out)
Entry
3-4:
SO
Response
3-4:
SO«
A SIGNED OUT
Entries
Review
SI100
Signs into Sabre with the employee number
4TRAINEE
Personal Passcode typed when sign-in mask appears
SO Signs
out of current area
SI*100 Signs into all areas of Sabre
SO* Signs
out of all areas of Sabre
*S Displays
the current working area
S/* Redisplays
the sign-in message of the day
Sign
– In All Work Areas
You
have the option of signing into all work areas of Sabre by simply adding the
asterisk “*” character. The * tells Sabre that you would like to sign-in to all six
areas.
Format:
SI*<agent ID number>
Entry
3-5:
SI*100
Response
3-5:
AGENT SIGN IN
CURRENT PASSCODE ID
<000100> SUF
<L5MA
>
DUTY CODE
<.>
AREA <*> NEW PASSCODE
The
only noticeable difference in the response is the “*”
between the “area” brackets, signifying sign-in to all six areas.
In
order to change work areas, the change key x
followed by the letter of the are to which you wish to move.
Format:
xB
<new work area>
Entry
3-6:
xB
Response
3-6:
xB
L5MA.1L5MA6TVL..B
Note
that the letter of the area is now “B”.
Display
Current Sign – In Area
To
recall the area where you are signed in a simple entry is made.
Format:
*S
Entry
3-7:
*S
Response
3-7:
*S«
1L5MA.1L5MA6TVL..A
To
sign-out of all six areas in Sabre.
As the “*” is added when the sign-in process occurs, likewise add the “*”
at the end of the sign-out format.
Format:
SO* (Sign – Out)*
Entry
3-8:
SO*
Response
3-8:
SO*«
AA..A.B.C.D.E.F..SIGNED OUT
Activity: Time Limit:
3 Minutes
Directions:
Have
students’ sign-in and out several times until they are somewhat comfortable
with the procedure.